Refund policy
Return & Refund Policy
Last updated: July 2026
Thank you for shopping with Zora. We want you to love what you've ordered. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must be:
Unused and in the same condition as received
In the original packaging with all tags and labels intact
Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items are not eligible for return:
Sale or clearance items
Customized or personalized products
Items that have been used, damaged, or altered after delivery
Items returned without original packaging
Return Shipping
Defective or incorrect items — return shipping costs are covered by Zora
All other returns (including change of mind) — return shipping costs are the responsibility of the customer
We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may require additional time to reflect the refund.
EU Customers
If you are based in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be unused and in original condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How to Request a Return
To initiate a return, please email us at homebyzora@gmail.com with:
Your order number
The item(s) you wish to return
The reason for return (optional, but helpful)
We will respond within 2 business days with return instructions.
Contact Us
For any questions regarding our return policy, please contact us at homebyzora@gmail.com.